Wollaton Consulting
Last Updated: July 2025
1. Introduction
Wollaton Consulting Pty Ltd (“Wollaton”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect the following types of personal information:
- Full name, address, and contact details (email, phone number)
- Company name and job title
- Energy usage data, utility billing and meter information
- NMI (National Meter Identifier) or site-level utility data
- Information required to provide consultancy services or respond to enquiries
- Technical or financial data related to energy procurement, certificates, or contracting
- Any other information you voluntarily provide to us
We generally do not collect sensitive information unless it is necessary for the services we provide and you have consented.
3. How We Collect Personal Information
We collect information through:
- Direct communication with you (e.g., phone, email, meetings)
- Online contact forms or newsletter subscriptions
- Publicly available sources and government energy data platforms (with your authority)
- Third parties where you have provided consent (e.g., energy retailers, metering providers)
4. Why We Collect and Use Personal Information
We collect and use your personal information for the following purposes:
- To provide tailored energy advisory, procurement, and consulting services
- To request or access energy data and offers on your behalf (with your consent)
- To analyse energy consumption and develop strategies
- To manage our business operations and client relationships
- To comply with legal obligations or respond to government requests
- For marketing (where permitted by law or with your consent)
5. Disclosure of Personal Information
We may disclose your information to:
- Energy retailers, metering coordinators or network businesses (with your authority)
- Third-party service providers who help us deliver our services (e.g., IT, legal, billing)
- Government agencies or regulators, as required by law
- Other parties with your consent or as permitted by law
We do not sell or rent your personal information.
6. Cross-Border Disclosure
Wollaton generally stores data in Australia. If we are required to disclose information overseas (e.g. for cloud-based services), we will take reasonable steps to ensure the overseas recipient complies with Australian privacy laws.
7. Data Security and Storage
We store personal information securely using a combination of physical, technical and administrative safeguards, and we take reasonable steps to protect it from misuse, interference, and loss, as well as unauthorised access, modification or disclosure.
8. Access and Correction
You may request access to or correction of your personal information by contacting us (see Section 10). We will respond within a reasonable time and in accordance with our legal obligations.
9. Complaints
If you believe we have breached the APPs or mishandled your personal information, you can contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Wollaton Consulting Pty Ltd
Email: enquiries@wollaton.com.au
Address: PO Box 179 Yarraville VIC 3013